Privacy Policy

This Privacy Policy describes how Lend My Look Limited (“Website”, “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.lendmylook.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

“You” and “your” refer to any user of the Services, including customers, site visitors, or individuals whose personal data we process.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the Effective Date and take any steps required by law.

How We Collect and Use Your Personal Information

We collect personal information from multiple sources depending on your interactions with us.

Information We Collect Directly from You:

Basic contact details (name, address, phone number, email)
Order details (billing address, shipping address, payment confirmation)
Account details (username, password, security questions)
Shopping activity (items viewed, added to cart or wishlist)
Customer support interactions (e.g., messages you send us)

Some features of the Services may require this information. You may choose not to provide it, but doing so may limit your access to certain features.

Information We Collect via Cookies and Similar Technologies:

We automatically collect certain usage data, including:

Device and browser type
IP address and network information
Site activity (pages visited, links clicked)

We use cookies, pixels, and web beacons to collect this data. Our platform provider, Sharetribe, may also use cookies required for account functionality and booking workflows.

You can block or delete cookies via your browser settings. Note that this may impact certain features of the Services.

Information We Collect from Third Parties:

Sharetribe (our platform provider)
Payment processors (who handle billing and transaction confirmations)
Marketing and analytics partners (to understand usage and improve user experience)

We treat all third-party data in accordance with this Privacy Policy.

How We Use Your Information

We may use your personal information to:

Provide and operate the Services:
Fulfil orders, manage accounts, process payments, arrange shipping, handle returns, and enable features like reviews.
Market and promote our Services:
Send you relevant offers via email, SMS, or social media. (You can opt out anytime.)
Ensure security and prevent fraud:
Detect suspicious activity, manage disputes, and enforce our policies.
Communicate with you:
Respond to your queries, support requests, or messages.

How We Share or Disclose Personal Information

We may share your personal information with:

Service providers (e.g., Sharetribe, payment processors, fulfilment partners, IT support)
Marketing partners (to tailor advertising)
Affiliates within our corporate group
Legal authorities, when required by law or to protect our rights
In the event of a sale or merger, your data may be transferred to the new entity
With your consent, such as when using social logins or integrations

Personal Information Disclosed in the Past 12 Months

Categories of Information Disclosed:

Identifiers (e.g., name, email, phone)
Commercial data (e.g., order history, cart activity)
Network or device data (e.g., IP address, browsing behavior)

Shared With:

Sharetribe and other platform providers
Payment and fulfilment processors
Business and marketing partners

We do not sell or share sensitive personal data for profiling or inferring characteristics about you.

User-Generated Content

Any content you share publicly (e.g., reviews or listings) may be visible to other users. We’re not responsible for how others may use this information.

Third-Party Websites and Links

Our Services may contain links to external websites. We are not responsible for their privacy practices. Please review their policies independently.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from individuals under 16. If you believe a child has submitted personal data, please contact us for removal.

Security and Retention

We use reasonable safeguards to protect your data, but no system is 100% secure.

Please avoid sending sensitive information through insecure channels.
Contact us immediately if you believe your account has been compromised.

Contact Us

If you have any questions, or wish to exercise your data rights, you can contact us at:

Lend My Look Limited
📧 Email: support@lendmylook.com
🌐 Website: www.lendmylook.com